This guide walks you through the steps to parts doesn’t return to invoice in repco – error on screen in Workshop Software. This is a common task when managing your day-to-day invoicing and job card workflow.
Issue: You have pressed “Return Parts” in Repco, and you get a white screen with the following error, or something similar: {“message”:”undefined method `downcase’ for nil:NilClass”,”type”:”R”,”field_errors”:””} Resolution: You need to have both a MAKE and a MODEL on your vehicles in Workshop Software before you enter Navigator Pro.Good to Know
- Make sure you click Save after making your changes. If you navigate away before saving, your changes will be lost.
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
Will this change affect existing invoices that already include this product?
No. Existing invoices and job cards retain the product details as they were at the time the invoice was created. This change only applies when the product is used on future invoices.
What if this does not resolve the issue?
If the problem persists after following the steps above, contact the Workshop Software support team. They can investigate further and help resolve the issue.
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- Unable To SAVE/PROCESS/VOID Invoice