Integrating Xero Sync Error Message – The specified contact details match an archived contact with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
The reason for this error is that you have made a transaction against a customer in Workshop software that you have as an archived contact in your Xero account. You can see the error below. ‘The specified contact details matched an archived contact. Archived contacts cannot currently be edited via the API.
To resolve this issue please go through the following steps in your Xero account:
1. Select the ‘Contacts’ to open the drop down box.
2. Select ‘Customers’ form the drop down box.
3. Select Archived form the navigation bar on the left.
4. Select the customer specified on the error. The customer’s name will be in the blue area on the error above.
5. Click ‘Restore’ to un-archive the contact.
6. Go back to Workshop Software and press the Xero icon in the top right-hand corner to start a manual sync. Leave a few hours for the sync to complete fully.
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
- Keep your integration credentials secure. Do not share API keys or passwords with anyone outside your organisation.
Frequently Asked Questions
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings. Disconnecting does not delete any data that has already been synced.
What if this does not resolve the issue?
If the problem persists after following the steps above, contact the Workshop Software support team. They can investigate further and help resolve the issue.
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