Integrating Xero Sync Error Message – Invoice not of valid status for creation with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
Issue: When checking the Event Logs, the above error comes up after syncing with Xero.
Reason For Error: System is trying to sync invoices that have been voided on the Workshop Software system. These are not missing invoices from Xero, as they have been voided and should not be syncing.
Resolution: You do not need to do anything. These errors will stop coming up on the event log. They are there to make you aware that these invoices that have been voided and will not sync to Xero.
Good to Know
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.
Related Articles
- Xero Sync Error Message – Xero integration will not work until valid accounts are entered
- Xero Sync Error Message – Associated parent record is not uploaded to Xero
- Xero Sync Error Message – The specified contact details match an archived contact