Integrating Error – cannot duplicate invoice numbers for supplier with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
Error – cannot duplicate invoice numbers for supplier while using Xero integration (Xero will not allow this)
The purpose of this article is to explain the cause and resolution when you come across the error ‘Cannot Duplicate Invoice Numbers for Supplier While Using Xero Integration (Xero Will Not Allow This)‘ Click on image to enlarge
We have had to restrict the system for Xero users to align our system with Xero. Invoices for the most part sync to Xero instantaneously. The issue is if you void that invoice in Workshop Software it then updates the status in Xero as voided. So, you are left with a voided invoice in Xero.
Even though the invoice is voided, the supplier invoice number had been used. Xero will not allow you to use that invoice number again. We have had to put this restriction into your system because if you create another invoice with that same supplier invoice number it is not able to sync to Xero as Xero will not accept it again. You would end up getting the error if duplicates were allowed..
Click on image to enlarge
“Invoice not of valid status for modification”
To get around this, you need to alter the supplier invoice slightly so that the invoice number is different but similar enough that you know that what invoice it relates to. We suggest putting an extra character on the end of the invoice. eg, instead of 123456 you out 123456-b.
Xero Integration Specific
If you are using the Xero integration and encounter this error, the following additional information applies:
Integrating Error – cannot duplicate invoice numbers for supplier while using Xero with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
The purpose of this article is to explain the cause and resolution when you come across the error ‘Cannot Duplicate Invoice Numbers for Supplier While Using Xero Integration (Xero Will Not Allow This)‘
We have had to restrict the system for Xero users to align our system with Xero. Invoices for the most part sync to Xero instantaneously. The issue is if you void that invoice in Workshop Software it then updates the status in Xero as voided. So, you are left with a voided invoice in Xero.
Even though the invoice is voided, the supplier invoice number had been used. Xero will not allow you to use that invoice number again. We have had to put this restriction into your system because if you create another invoice with that same supplier invoice number it is not able to sync to Xero as Xero will not accept it again. You would end up getting the error if duplicates were allowed..
"Invoice not of valid status for modification"To get around this, you need to alter the supplier invoice slightly so that the invoice number is different but similar enough that you know that what invoice it relates to. We suggest putting an extra character on the end of the invoice. eg, instead of 123456 you out 123456-b.
Xero Integration Specific
If you are using the Xero integration and encounter this error, the following additional information applies:
Integrating Error – cannot duplicate invoice numbers for supplier while using Xero with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
The purpose of this article is to explain the cause and resolution when you come across the error ‘Cannot Duplicate Invoice Numbers for Supplier While Using Xero Integration (Xero Will Not Allow This)‘
We have had to restrict the system for Xero users to align our system with Xero. Invoices for the most part sync to Xero instantaneously. The issue is if you void that invoice in Workshop Software it then updates the status in Xero as voided. So, you are left with a voided invoice in Xero.
Even though the invoice is voided, the supplier invoice number had been used. Xero will not allow you to use that invoice number again. We have had to put this restriction into your system because if you create another invoice with that same supplier invoice number it is not able to sync to Xero as Xero will not accept it again. You would end up getting the error if duplicates were allowed..
"Invoice not of valid status for modification"To get around this, you need to alter the supplier invoice slightly so that the invoice number is different but similar enough that you know that what invoice it relates to. We suggest putting an extra character on the end of the invoice. eg, instead of 123456 you out 123456-b.
Good to Know
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
Will this affect existing supplier invoices or purchase orders?
Changes to supplier details apply going forward. Existing supplier invoices and purchase orders retain the information that was recorded at the time they were created.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Related Articles
- Error – cannot duplicate invoice numbers for supplier
- How does the Xero integration work?
- Xero Error: Unarchive A Customer In Xero
Good to Know
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
Will this affect existing supplier invoices or purchase orders?
Changes to supplier details apply going forward. Existing supplier invoices and purchase orders retain the information that was recorded at the time they were created.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Related Articles
- Error – cannot duplicate invoice numbers for supplier
- How does the Xero integration work?
- Xero Error: Unarchive A Customer In Xero
Good to Know
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
Will this affect existing supplier invoices or purchase orders?
Changes to supplier details apply going forward. Existing supplier invoices and purchase orders retain the information that was recorded at the time they were created.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Related Articles
- Error – cannot duplicate invoice numbers for supplier while using Xero integration
- MYOB – Adding a new product using the Supplier invoice
- Credit a supplier invoice