Delete or void an invoice and/or payment

This article explains how to delete or void an invoice and/or payment in Workshop Software. This is commonly needed when an error has been made on a processed invoice.

Please note: If there is a credit attached, you will need to detach the credit from the invoice first. See How to detach and/or void a credit.

Workshop Software invoices cannot be changed or added to once they have been processed. If an error has been made on an invoice, the invoice will need to be voided and re-created, or you can copy the invoice to create a corrected version.

Step 1: Void Any Associated Payments

Before an invoice can be voided, any associated payments must be voided first.

1. Open any payments made against the invoice and click the red Void button in the bottom right-hand corner of the payment.

2. Confirm you want to void the payment by clicking the green Yes button. A green confirmation bar will drop down from the top of the screen once voided.

Step 2: Void the Invoice

1. Once the payment has been voided, open the invoice you want to void and scroll down to the bottom of the invoice.
2. Click the red Void button.

3. Confirm you want to void the invoice by clicking the green Yes button.

A green confirmation bar will drop down from the top of the screen confirming the invoice has been voided.

Good to Know

• You must void all payments before you can void the invoice itself.
• If there is a credit attached, detach or void the credit before voiding the invoice.
• Voided invoices remain in the system for record-keeping but are marked as void.
• If you need to correct an invoice, consider using the Copy Invoice feature to create a corrected version before voiding the original.

Also Explore

• WorkshopPay — Integrated Payment Processing
• Dead Simple Invoicing — Feature Overview
• Workshop University: What Is a Good Average Repair Order?
• Getting Started: Customer Workflow Guide