Integrating MYOB Error – Access Denied with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
If you are getting the above message , you didn’t put the right details into your login when authenticating with MYOB in Workshop Software.
When authenticating, you will get 2 screens:
1) The below screen is where you enter your MYOB login details. This needs to have access to the company file.
2) The below screen is where you enter your user details. This is where the issue is. The login used here MUST HAVE ADMINISTRATOR RIGHTS. If it does not have this, then it will come up with the above error when you try to sync.
How to resolve:
1) Change the rights in MYOB for the login you used; or
2) Re-authorise with MYOB in Workshop Software using a username and password that has Administrator access.
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.
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