This guide walks you through the steps to why is my labour appearing twice on my invoices in Workshop Software. This is a common task when managing your day-to-day invoicing and job card workflow.
The purpose of this article is to explain why you may have labour items listed twice on your invoices. This comes from the combination of 2 settings. Settings > Company Settings > Invoice Settings-
- Having the invoice template as ‘Print Labour Style’
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- Hide part numbers.
The ‘Print labour style’ template is designed to work best labour line notes. See screenshot below.
This puts the labour notes between the labour item heading and the item line. With labour item notes the labour line doesn’t appear as a redundant duplication.
Hide Part Numbers
When you hide the part number the description is moved to the left. Which results in the the description appearing to be duplicated for no reason.
Good to Know
- You can find this option under Settings > Company Settings in the left-hand menu.
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- You can print, email, or SMS the invoice to your customer once it is ready.
Frequently Asked Questions
Where do I find this setting in Workshop Software?
Go to Settings in the left-hand menu, then click Company Settings. Scroll down to find the relevant option described in the steps above.
Can I change this setting back later?
Yes. This setting can be changed at any time by following the same steps and adjusting the option as needed. Remember to click Save after making your change.
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
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