Integrating MYOB Error – field not found with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
Issue: Processed/completed invoices won’t sync over to MYOB. When you check the error logs, the above error, or something similar comes up.
Explanation: The most important part of this error is the “Field Not Found” message. If the Additional Details looks similar (doesn’t have to have the word “purchase”), then it is the same resolution.
Resolution: The problem here is that an invoice with the same reference number was deleted from MYOB, but wasn’t voided in Workshop Software, or vice versa. Please make sure that both sides are voided/deleted before creating the new invoice to sync over.
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.
Related Articles
- MYOB Error – Access Denied
- Why are my customer in MYOB not syncing to Workshop Software
- Why are my invoices not syncing to MYOB?