This article covers a common technical issue in Workshop Software and how to resolve it. Follow the steps below to troubleshoot and fix the problem.
Sometimes Google Chrome (browser) can store unusual information, which causes issues with Workshop Software. This information can be cleared from your browser and this guide can explain how.
- Press CTRL, SHIFT, DELETE on your keyboard, this will bring up the setting page on Google Chrome. (Or go to this address: chrome://settings/ in your browser)
- Scroll down to the Privacy and Security section, Click on clear browsing data
- A pop up box will appear, make sure you are in the Advanced tab
- Change the time range to “All Time”
- Make sure that the “Cookies and other site data” and the “Cached images and files” boxes are ticked but not the “Browsing history”.
Which should look like this:
- Click on Clear Data
- Log out and then log back in to Workshop Software
Frequently Asked Questions
What if this does not resolve the issue?
If the problem persists after following the steps above, contact the Workshop Software support team. They can investigate further and help resolve the issue.
Do I need a specific subscription level for this feature?
Some features in Workshop Software are available on specific subscription plans. If you do not see the option described above, check your current plan or contact the Workshop Software team.