Integrating MYOB Error – UnitPrice must be a positive number with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
Issue
Invoices not syncing to MYOB, with the above error coming up in the event log.
Why Is this Occurring?
As per the error, there is a unit price with a negative value. In the screenshot above, you can see the culprit. This is a line in the invoice that has a unit price that is a negative (in this case, -$0.02). MYOB will not allow this.
Resolution:
As the invoice has been processed, the only resolution is to Void the invoice and put it through again.
In the case of an adjustment, like the example above, use the ROUNDING feature built into Workshop Software.
For discounts, our system currently doesn’t use discounts. However, you can have the unit price as a positive, and the quantity as a negative (see screenshot below)
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.
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