Integrating Resend your customer’s vvGarage login details with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
In order to resend a customer their login for the app, follow the below steps: 1. Go to Actions – Communication Centre in Workshop Software:
2. Select “Communicate with Customers” as the Communication Type
3. Select ‘SMS All‘ as the Contact Type
4. Press “Search“. This will bring up a list of customers with mobile numbers.
5. Sending out your SMS Message:
At this stage, you can type whatever you like into the SMS Message field to message the customer. The key is to ensure you have, at the very least, the following placeholders somewhere within the message:
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- %vvguser% : This is the username for the customer. You can also find this username in the vvGarage portal. This will be either the customer’s email address, or will be a word made up of the customer’s first and last names.
- %vvgpword%: This is the password for the customer. The password will be usually 8 characters long.
- %vvgapplink%: This is the link to download the app.
7. The customer will then get a text with their details which they will use to log into the app:
Good to Know
- You can search for a customer by name, phone number, or email address using the search bar.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
- Keep your integration credentials secure. Do not share API keys or passwords with anyone outside your organisation.
- This feature is also available on the Workshop Software mobile app if you have mobile access enabled on your account.
Frequently Asked Questions
Will this change affect existing invoices for this customer?
Changes to customer details (such as name, address, or contact information) apply to future invoices. Existing completed invoices retain the details that were on the invoice at the time it was created.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.
Related Articles
- Let your customers know about the vvGarage App
- How to invite customers to set up login details to the Customer Portal
- How do I change my Workshop Software login details