Integrating Why are my invoices not syncing to MYOB? with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
The key to finding out why your invoices are not syncing to MYOB is to check the Event Log in Workshop Software. How to check the Event Log-
- Click on Reports on the left hand menu bar in Workshop Software
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- Select Business Reports
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- Select Log reports
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- Select Event Report
This will show you a log of all the errors for your invoices. This would be the FIRST step that we suggest that you do. Below is a sample of what the error messages will look like
The key parts you need to be looking for are the following:
1) The invoice number is located in the top right hand corner
This defines which invoice the error is referring to.
2) The error message
This error message will let you know what the issue is
3) The reason for the error
The highlighted areas in the screenshot above are where you will find this specific information. For guides on the specific errors, please go to the Articles below:
“InsufficientItemQuantity” – Insufficient item quantity to complete transaction
“Access Denied”
“IncomeAccountFreight Linked Account is required if charging freight”
“UnitPrice must be a positive number”
“FieldNotFound”
“Maximum allowed characters for CompanyName is 50”
If there is no article for the error, please contact the Support Team on support@workshopsoftware.com
Good to Know
- If you have an accounting integration enabled, this change will sync to your accounting system on the next sync cycle.
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
- Keep your integration credentials secure. Do not share API keys or passwords with anyone outside your organisation.
Frequently Asked Questions
Can I undo this change to the invoice?
You can update the invoice again by following the same steps. If the invoice has already been finalised or synced to your accounting system, contact your administrator about the best approach.
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings in Workshop Software. Disconnecting does not delete any data that has already been synced.